Financial Services Complaints Ltd (FSCL)

Financial Services Complaints Ltd (FSCL) is an independent dispute resolution scheme for resolving and determining complaints against financial service providers.

FSCL has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

FSCL\'s service is free to consumers.

FSCL can consider complaints about financial services including:

  • financial planning
  • financial advice and investments
  • insurance broking
  • mortgage and finance broking
  • stock broking
  • loans and credit
  • superannuation funds
  • managed funds
  • funds transfers
  • foreign exchange
  • card services
  • insurance

For further information: